Kayako Support Suite v3.70.01 WORKING!!!

dapper21

Kayako SupportSuite v3.70.01

SupportSuite provides you with the tools needed to quickly set up a seamlessly integrated, coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your online operation.

SupportSuite is our flagship product, integrating the ticket and e-mail management features of eSupport with the live chat and visitor monitoring features of LiveResponse.

Manage your entire support operation, e-mail correspondence from multiple sources and multiple support desk front-ends from a single system.


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Ticket support and e-mail management

Download e-mail from multiple sources, manage tickets, enforce SLAs and organize your workflow.
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Live chat, visitor engagement and visitor monitoring

Monitor, engage and interact with your visitors in real-time. Approach customers before customers approach you.
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Self help resources

Let your users help themselves. Manage multiple knowledgebases, publish guided troubleshooters and more.
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Content publishing

Publish news articles to your support desk, RSS and an e-mail list. Manage a file download repository.
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Teamworking and task management

Public and private task, appointment and contact management help keep your team organized.

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Install guide
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1. Upload the files in the upload folder to your server
2. Create A database and then change the config files to the correct setttings.
3. Change file permsions to 777 for "files", "cache", and the "upload folder" (or the folder that used to be called "upload" if you changed it to somthing like support)
4.go to "upload/keygen.php" and fill in the correct info needed and create the key.php making sure u take away the forward / at the end and no WWW or [Only Registered Users Can See LinksClick Here To Register] (making sure its your domain, not the domain and subfolder).
5.then goto "upload/setup" and follow the normal instructions
6. Your kayko Support is installed.

TESTED MY SELF FULLY WORKING! (10/03/2010)

Download here!

DEMO! Ioncube DOWNLOAD! Zend DOWNLOAD!

spsse

after ran the file keygen.php this happened:

ERROR: Domain does not match license key file domain (), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.
ERROR (2): Domain does not match license key file domain (cluberint.com.br), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

dapper21

yes you will get the this problem if you put a / at the end of the domain.

please delete the key.php file and run the keygem.php again making sure no www. or http:// infront of the domain when entering the domain into the keygem

dapper21

if you get anymore problems send me the url and i will correct this

dapper21

i cant remeber but you might have to put cluberint.com.br/thedicrectorywherekayakoisinstalled
E.G.
cluberint.com.br/support

spsse

I have generated a new key with the addresses:
cluberint.com.br
cluberint.com.br/upload

now the error that appears is:

ERROR: Domain does not match license key file domain (), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

dapper21

okay sorry i havent used the keygem in a long time please put a / at the end of upload if still does not work PM me and i will do it for ya

dapper21

cluberint.com.br/upload

AlanDS

I am getting error as

Unable to read 66507 bytes in /home/xxxxx/xxxxxxxx.com/support/includes/functions.php
when I launch setup

Can anybody figure out what might be the problem? I have Zend Optimizer enabled.

maxnca

did you use AUTO or ASCII while transfering the files in you FTP Client ?